Legal

Privacy Policy

This policy explains how Coolflow collects, uses, and protects your personal data. We are committed to handling your information responsibly and in compliance with Singapore's Personal Data Protection Act 2012 (PDPA).

Last updated: 29 March 2026

1. Who We Are

Cool Flow Pte Ltd (UEN 202512436Z) ("we", "us", "our") is a commercial ACMV contractor registered in Singapore. Our registered address is 115A Commonwealth Drive, #02-05, Singapore 149596. You can reach us at enquiry@coolflow.sg.

2. Data We Collect

We may collect the following personal data when you interact with us:

Contact information — name, company name, phone number, and email address submitted via our enquiry form or direct correspondence.
Project information — premises type, address, and project description you provide when requesting a site survey or quotation.
Usage data — anonymised analytics such as pages visited and time spent on site, collected via standard web analytics tools.
Communications — records of emails, calls, or messages you send us.

3. How We Use Your Data

We use your personal data only for the purposes for which it was collected:

To respond to your enquiries and provide quotations.
To schedule and carry out site surveys, installations, or servicing.
To send project updates and follow-up communications related to your engagement with us.
To improve our website and services based on aggregated, anonymised usage data.
To comply with legal or regulatory obligations.

We do not use your data for unsolicited marketing without your consent.

4. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

Service providers — third parties who assist us in operating our business (e.g. cloud hosting, email delivery), bound by confidentiality obligations.
Professional advisers — lawyers or accountants where necessary.
Authorities — government or regulatory bodies when required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law. Enquiry records are typically retained for up to three years.

6. Your Rights

Under the PDPA, you have the right to:

Request access to personal data we hold about you.
Request correction of inaccurate or incomplete data.
Withdraw consent for the use of your data (where consent is the basis for processing).

To exercise these rights, email us at enquiry@coolflow.sg.

7. Cookies

Our website may use cookies and similar technologies for basic functionality and anonymised analytics. You can disable cookies in your browser settings, though this may affect site functionality.

8. Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date shown above.

10. Contact Us

For any questions or concerns about this policy, please contact us at enquiry@coolflow.sg or call +65 3158 6557.